Customer Service

Our Customer Service Team is available to take your calls MON -FRI 11:00 AM TO 7:00 PM
For queries, please call us on: +92313-2252-062
Question WHAT SHIPPING CHARGES & METHOD ARE AVAILABLE?
AnswerCash on delivery, Shipping timing for orders delivery within Pakistan will be 3 to 11 working days.

Rs.200 are applicable as shipping / handling care charges all over Pakistan.

Free shipping within Pakistan on shopping of Rs. 2500 or above.

ARE THERE ANY HIDDEN CHARGES?

There are absolutely No-hidden charges.

Question HOW DO I PLACE AN ORDER?
Answer

E-COMMERCE

Ordering at www.designwear.com.pk is easy. Just select the items you want to shop enter your shipping address and information and your home.

WHATSAPP

For placing orders on Whatsapp, 0313-225-2062 please add this number and share product and shipping details with our customer service representative.

MESSENGER 

For placing orders on Messenger /https://www.facebook.com/dwear.clothe/inbox/ share product and shipping details with our customer service representative.


Customer satisfaction survey, you could see your product 100% view
now get the experience visit | www.designwear.com.pk
If you need any assistance give us a call at +92313-2252-062

Question HOW WILL MY ORDER BE DELIVERED TO ME?
AnswerYour order would be delivered through reputed courier companies at your doorstep.
Question SHIPPING & RETURN?
AnswerREFUNDS
We have a ‘No Refund’ policy. However, refunds may be not allowed in exceptional cases.

EXCHANGE 
After bringing the Product (s), if there is any problem in your Product (s), then place your own order where you ordered it, After received within 3 days must inform us. Please note that the product must be unused with the Tag / label attached. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service centre by emailing us images of defected product at customercare@designwear.com.pk  or  calling us at +92313-2252-062 within 3 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product OR After changing the design, you will have to pay extra to it..

Question HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?
AnswerOnce your Order is successfully placed, you will receive a confirmation call, email and text message from www.designwear.com.pk This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Question CAN I PLACE A BULK ORDER FOR AN ITEM(S)?
AnswerIn order to place a bulk order please drop a Message on WhatsApp  0313-225-2062  with your requirements and the concerned team would get back to you.
Question I AM PLACING AN ORDER AS A GIFT TO MY LOVED ONE. WILL SHE RECEIVE THE PRICE TAGS AND INVOICE?
AnswerYes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
Please be wary of other retailers selling our products (whether original or replica). Design wear does not allow any other E-commerce website or Facebook Page to sell any Design wear products and holds exclusive rights to sell its products through its own E-commerce website, i.e., www.designwear.com.pk